CUSTOMER SERVICE
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Have questions ?
They might be answered in our FAQ.
We tried to cover just about everything you need to know.
You can also fill in our contact form so we can answer any question you may have:
FAQ
01
What is the estimated delivery time for my order?
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For US orders, delivery typically takes 2-5 business days once shipped. For international orders, delivery can take between 10-20 business days, depending on your location. Please note that processing times may vary slightly based on demand.
03
How can I track my order?
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Once your order has been processed and shipped, you will receive a tracking number via the email address provided at checkout. This tracking number will allow you to monitor the progress of your delivery and know when to expect it.
05
What do I do if my item arrives damaged or incorrect?
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If your item arrives damaged or if the wrong product was sent, please contact our customer support team as soon as possible. We will arrange for a replacement, refund, or return, whichever you prefer, to ensure you get the correct item.
07
What sizes do you offer for your clothing?
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We offer a wide range of sizes to fit all body types, from Small (S) to 5XL. Be sure to check our sizing guide on the product page for more details on finding the perfect fit.
09
Are your products sustainably sourced and produced?
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Yes, sustainability is important to us. We are committed to using environmentally friendly materials and ethical production practices to ensure that our products are both high-quality and responsibly made.
02
Do you offer international shipping?
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Yes, we do! We proudly ship worldwide. International shipping usually takes 10-20 business days, depending on your location. Please keep in mind that customs or import duties may apply, and they are the responsibility of the buyer.
04
What is your return and exchange policy?
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We want you to be completely satisfied with your purchase. If your product arrives damaged or incorrect, we offer a free reprint or refund. Please contact us within 30 days of delivery, and we will be happy to assist with returns or exchanges.
06
Can I change or cancel my order after it’s been placed?
If your order hasn’t been sent to production yet, you can request a change or cancellation. Please reach out to us immediately after placing your order to check if adjustments can still be made.
08
How do I care for my Past Perfect Clothing items?
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To ensure the longevity of your clothing, we recommend avoiding the tumble dryer. Instead, hang your items to dry naturally. This will help maintain the quality of the fabric and the integrity of the design.
10
How can I contact customer support if I have further questions?
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If you have any additional questions or need assistance, feel free to enter your email in the contact form on this page. Our customer support team will get back to you as quickly as possible to assist with your inquiry.